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Returns

Returns, exchanges and refunds

Our goal is 100% customer satisfaction. If for any reason you are unhappy with the product you received, simply return it to us within 30 days for exchange or refund. We require you to send the unused item back to us in its original packaging. Return postage will be a responsibility of the customer. Shipping costs are non-refundable. Exchange/return is not available for sale items unless they are faulty. We do not offer an exchange/refund of any used item, where fault or damage has been caused by the wearing of or incorrect caring for. General wear and tear is not grounds for a replacement. If you need an exchange or refund send us an email at info@makoku.com.au.